When I purchased our new heating as well as air conditioning system, I also purchased a maintenance as well as repair agreement; I had 2 years of free inspections as well as servicing.
If I had to have a repair job done, all I had to spend our money on was the parts, but the work was free… Then last week, I called the heating as well as air conditioning supplier because of a concern with our oil furnace. I didn’t know what was wrong, but I knew I didn’t have enough heat, when the heating as well as the air conditioning professional actually arrived… She repaired the central oil furnace as well as handed me a bill. I told him I had a maintenance as well as repair agreement, as well as she just stared at me! She said this wasn’t maintenance, but just a repair… Repairs that were completed when the service and maintenance was done were covered. I had to spend our money for this maintenance visit. I paid him, but I also called the heating as well as air conditioning corporation. I wanted to figure out why the heating as well as air conditioning professional wouldn’t honor our maintenance agreement; the heating as well as air conditioning professional who answered the iPhone asked for our name as well as address. She looked up the customer account as well as told me I didn’t have a maintenance agreement, as well as she didn’t suppose why I was charged. She said she would discuss with the heating as well as air conditioning professional when she got back to the office, as well as deliver me a call… And an hour later, I got a call from the heating as well as air conditioning corporation. They were sending our check back to me. She said sorry as well as told me the heating as well as air conditioning professional was new as well as she didn’t suppose about the maintenance agreements. I suppose they need to let their new heating as well as air conditioning professionals know about all policies before sending them to a customer’s residence.