We had just opened a new branch in the next town. Our heating and A/C business was going through its best period yet. Mike headed the team involved in setting up operations in the new addition. It had been months of challenging work and a demanding management task. All that was worth it when we finally had the grand opening. Operations took off without a hitch, confirming that all our work was worthwhile. I took the new heating and A/C repairmen through the required training. Our first task away from the office was in a posh suburb with sizable houses! The customer’s quality heating and A/C equipment had been acting up and would often malfunction, so she needed a heating and A/C professional to run comprehensive heating and A/C repair. Since this was part of the training, I delegated the tasks to the heating and A/C provider team. The professionals who deeply understood the heating and A/C quality diagnosed it and fine-tuned the temperature control. This process included replacing worn-out components. The other cooling expert and her team were to check the. By the time we left, the old unit was like new heating and A/C equipment providing excellent help with indoor comfort. We left the customer glad and content and went for the next heating and A/C unit that needed us. That day we came across more than two different heating and A/C brands and left every heating and A/C better than we found. That entire month we did not have any heating and A/C replacement, but we were hopeful that business would improve. The following months were slow, but a day never passed with any work. It was expected with the new branch in a new place, but business was growing.