Better customer service for our HVAC customers

My brother and I started our heating system repair corporation 30 years ago and now it has turned into one of the most recognizable names in heating and cooling throughout the country.

We’ve done things the same for 30 years and that is why we are still in business.

We offer good rates and affordable services with excellent customer service specialists that are certified and educated. Some of my men are even Nate certified. My brother and I decided to contact a corporation last year to help us with our online SEO. We have not been easily successful with the online area of our business, because we’ve never easily focused on the website. We thought an online SEO corporation might help us with that. The guy from the SEO corporation had a ton of ideas, including completely renewing our website with a lot more features and interactive chat options. I thought that was a good idea. My brother was concerned that the online chat possibilities would keep people from calling us. If we answer too many questions, we wouldn’t get any of the easy to repair calls. I convinced my brother that it was a great idea. The better customer service we gave to our shoppers, the more likely they were to remember our name and call us when there was an emergency. It’s worked out great for us for the last 30 years. It should work out well for our kids for 30 more as long as we continue to focus on making sure to supply the best customer service, affordable rates, and quality repairs and replacements.