I live in a very large city. It is hard to get around and most of the streets are flooded with people all night and day. One thing about living in a city that is hard, is trying to start a business. I think most people would think it is easier to start a business in a large city because there are more people. However, I don’t think that is the case. My father and I started a HVAC business about ten years ago and just now it is starting to pick up. We have both always had other jobs so that we could make a living and just this year we were able to quit and focus all our energy on the HVAC business. It has taken a lot of time and hard work to get our business of the ground and not to mention all the money. I think what sets our HVAC business apart from all the others in the city is the customer service. Our customer services ratings are through the roof and we are always getting referrals from other happy customers. I am glad that all our hard work on the HVAC company is finally starting to pay off, because we were both starting to get a little bit discouraged about the business. However, good customer service and hard work go a long way when owning your own business. I hope this is the year we are able to expand the business to a second location and hire other employees to help us out!