A couple of weeks ago, I had an appointment with a customer that was interested in upgrading the AC in their study to a ductless machine.
The customer was enthusiastic to get the work done as soon as possible.
The installation was scheduled for Monday morning at 8 a.m. I ordered the equipment necessary for the job and everything was supposed to arrive on Friday. When the shipment did not contain the ductless AC equipment, I got upset and called the distributor. I found out that the item was on backorder. The parks had not come from the main warehouse and could not be delivered from the distributor until they we’re back in stock. The new machine parts were set to arrive on Tuesday. Unfortunately, the installation job was scheduled for Monday. I had to call the customer and give the guy bad news. I didn’t know how he would react. Some customers get upset and cancel the job altogether when they can’t have things done their way. The customer did not seem very upset by the news. In fact, he was happy to reschedule for the next day so I could be certain to receive the items before the day they were due to be installed. I patiently waited on the day the parts were supposed to arrive, but I have to say that I was more nervous than I have been in a long time. I really didn’t want to lose out on the HVAC contracting job, just because the equipment was taking extra time to arrive.
Leave a Reply